Shipping Policy
The following conditions will be validated if you place an order through La Salopette® These conditions have been written so that the parties involved are fully aware of the rules governing the transaction and so that it takes place in a climate suitable for everyone.
Our shipping rates for the United States 🇺🇸:
1. General Information
We strive to continuously update our inventory, but sometimes experience delays resulting in stock shortages of certain previously selected products. When this type of situation arises, we offer you either a later delivery or the possibility of making other purchases based on a credit that we will make available to you.
2. Shipping Costs
Shipping costs are paid when settling the invoice at checkout. We calculate them taking into account several parameters including weight, dimensions, and delivery location.
3. Returns
You can consult our Return and Refund Policy via the link at the bottom of the page for everything concerning returns with us.
4. Delivery Conditions
If your order is destined for a location outside the country, the delivery time is 7-11 business days in certain cases. This timeframe depends both on your delivery requirements and on the availability of the items you have selected.
Shipping Time
Once payment is made, we reserve two business days to process your order. During this time, you have the possibility within 24 hours to change the delivery location if you wish, or to change the model or size.
Shipments are made from our storage locations with which we correspond during business hours every business day, except for national holidays.
At La Salopette®, once you have paid for your order, we ship your package within 1 to 3 business days. Furthermore, it is essential to not confuse shipping and delivery. In reality, shipping is the operation during which we send your package while delivery is the transport of your order to the agreed upon receiving location.
This is why receiving your package can take up to 2 to 3 weeks in the worst case. That is, 2 business days to process your order, 1 to 3 business days to ship the merchandise, and 1 week to complete delivery. This situation reflects abnormally slow routing.
La Salopette® wishes to specify that if you do not receive your order within 14 days after your checkout, La Salopette® commits to refund your order in full.
For this, we offer you other possibilities to keep you satisfied. We can cover the costs related to returning your package, or instead, you can benefit from a credit of a higher value than that of your initial invoice. The probability of seeing this type of situation occur is almost zero, but the La Salopette team being prudent, we have chosen to inform you of the policy for resolving these cases.
Therefore, if 5 weeks have elapsed since receiving the confirmation email for your order, you have two possibilities. You can either send a reply to the email received or send us an email via the email address contact@la-salopette.fr.
In addition, to benefit from rapid processing of your request, please reference your email as follows:
- Your order number,
- The email address associated with your order,
- Your first and last name,
- The details, even incomplete, of your order,
- The date of the order.
When you send us an email via contact@la-salopette.fr, we recommend "Delivery Time, The number corresponding to your order" as the subject illustrated as follows "Delivery Time, LS+5 Digits".
Within a maximum of twenty-four business hours, you will receive a response from our specialized team in this matter, the time for them to process your request.
4.4 Change of Delivery Address
If you wish to change the delivery location, we are willing to accommodate your request as long as you notify us before shipping.
4.5 Shipping to Post Office Box
Currently at La Salopette®, we only use postal services for shipments to post office box addresses because we do not yet have services assigned to this type of delivery.
4.6 Shipping to Military Addresses
USPS is the method we use to complete this type of delivery. However, this service is not available as a courier service with us.
4.7 Out of Stock Items
When one of the items ordered is no longer available in our storage areas, we offer you a choice. You will have the possibility of choosing either a later shipment or purchasing other products whose amount will, of course, be greater than the value of the out of stock item.
4.8 Exceeding the Delivery Time
If we exceed the agreed upon delivery time, you are asked to send a request via the email address contact@la-salopette.fr, which will be processed.
5. Tracking Notifications
When the package is shipped, a tracking link is sent to you in order to allow you to follow all stages of transport thanks to carrier updates.
6. Packages Damaged in Transit
If at the time of receipt you notice damage that occurred during transport, we recommend that you reject the package and contact us through our customer service. If, however, receipt was completed in your absence, you are asked to contact the customer service of La Salopette® via the email address contact@la-salopette.fr.
7. Duties and Taxes
7.1 Sales Tax
As indicated at La Salopette®, we apply sales tax directly to the price of items at the time you place your order with us.
7.2 Import Duties and Taxes
Import duties and taxes are specific to each destination country. At La Salopette®, we encourage you to know all the costs that the delivery of your package is likely to generate before any order. If despite everything you do not pay them, the package is returned to us at La Salopette® After this, we deduct the return shipping costs from the amount of the order and refund you the rest. Furthermore, the outbound shipping costs are not refunded.
8. Cancellations
If you wish to cancel your order, we will accommodate your request as long as the package has not been shipped. But any cancellation request expressed after this deadline must follow the refund policy that we invite you to consult at the bottom of the page.
9. Insurance
In case of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier. However, we only consider loss based on confirmation from postal services and not on simple customer claim. This measure results from numerous recorded cases of breach of trust from certain unreliable customers that La Salopette® has already dealt with. Furthermore, we will do everything possible to satisfy you as best we can. We will cover the costs related to the transport of the items that we will return to you in accordance with your order. You can also, instead of this, benefit from a credit of a higher value than that of your initial invoice.
9.1 Process for Packages Damaged During Transport
In the event that your product is damaged during transport, you can be refunded or receive a replacement product. All our conditions are detailed in the Return and Refund Policy that we invite you to consult at the bottom of the page.
9.2 Process for Packages Lost in Transit
When we receive confirmation of loss from postal services, we will do everything at La Salopette® to satisfy you as best we can. We will cover the costs related to the transport of the items that we will return to you in accordance with your order. You can also, instead of this, benefit from a credit of a higher value than that of your initial invoice.
10. Customer Service
You can obtain all information concerning our customer service by contacting us via the email address contact@la-salopette.fr.