The following conditions will be validated if you place an order through La Salopette ® These conditions have been drawn up so that the parties concerned are fully aware of the rules governing the transaction and that it takes place in a climate suitable to everyone.

Our delivery rates for France 🇫🇷:

Standard Delivery - 7-10 working days (€0)
Colissimo delivery - 2 to 3 working days (€3.90)
Mondial Relay delivery - 2 to 3 working days (€1.90)

1. General information

We strive to continually update our inventory, but sometimes experience discrepancies that result in certain pre-selected products being out of stock. When this type of situation arises, we offer you either a later delivery or the possibility of making other purchases based on a voucher that we will make available to you.

2. Shipping costs

Shipping costs are paid when you pay your invoice at checkout. We charge based on several parameters, including weight, dimensions, and delivery location.

3. Returns

You can consult our Return and Refund Policy via the link at the bottom of the page for everything related to returns to us.

4. Delivery conditions

If your order is destined for a location outside the country, the delivery time is 7 to 11 business days in some cases. This time depends on both your delivery requirements and the availability of the items you have selected.

Shipping time

Once payment is made, we reserve two business days to process your order. During this time, you have the option to change the delivery location, model, or size if you wish, within 24 hours.

Shipments are made from our warehouses with which we correspond during office hours every working day, except national holidays.

At La Salopette®, once you have paid for your order, we will ship your package within 1 to 3 business days . It is also important not to confuse shipping with delivery . In reality, shipping is the process of sending your package, while delivery is the process of transporting your order to the agreed upon receiving location.

This is why receiving your package can take up to 2-3 weeks in the worst case scenario. That is, 2 business days to process your order, 1 to 3 business days to ship the goods, and 1 week to complete the delivery. This situation reflects abnormally slow delivery.

La Salopette® would like to point out that if you do not receive your order within 14 days of your checkout, La Salopette® undertakes to refund your order in full .

To this end, we offer other options to keep you satisfied. We may cover the cost of returning your package, or instead, you may receive a voucher worth more than your original invoice. The likelihood of this type of situation occurring is virtually zero, but La Salopette's team is forward-thinking, so we've chosen to inform you of our policy for resolving such cases.

Therefore, if 5 weeks have passed since receiving your order confirmation email, you have two options. You can either send a reply to the email you received or leave us an email via the email address  contact@la-salopette.fr .

Additionally, to ensure your request is processed quickly, please reference your email as follows:

• Your order number;
• The email address your order contains;
• Your first and last name;
• The details, even incomplete, of your order;
• The date the order is placed on.

When you send us an email by contact@la-salopette.fr , we recommend “Delivery time - The number corresponding to your order” in the subject line illustrated as follows “ Delivery time - LS+5 Digits ”.

Within a maximum of twenty-four working hours, you will receive a response from our specialist team, allowing them time to process your request.

4.4 Change of delivery address

If you wish to change your delivery location, we are willing to accommodate your request as long as you notify us before shipping.

4.5 Shipping by PO Box

Currently at  La Salopette® , we will only use postal services for shipments to PO box addresses as we do not yet have services assigned to this type of delivery.

4.6 Shipping Military Addresses

USPS is the method we use to deliver this type of service. However, this service is not available through our courier services.

4.7 Out of stock items

When an item you ordered is no longer available in our warehouse, we offer you a choice. You will have the option of choosing a later shipment or purchasing additional products, the amount of which will, of course, be higher than the value of the out-of-stock item.

4.8 Exceeding the delivery time

If we exceed the agreed delivery time, you are requested to send via the email address contact@la-salopette.fr , a request which will be processed.

5. Notification tracking

When the package is shipped, you will receive a tracking link allowing you to follow all stages of transport thanks to updates from the carrier.

6. Packages damaged in transit

If you notice any damage during transport upon receipt, we recommend that you reject the package and contact our customer service department. If, on the other hand, the package was received in your absence, please contact us via the email address contact@la-salopette.fr , the customer service department of  The Salopette® .

7. Duties and taxes

7.1 Sales Tax

As stated in  La Salopette® , we apply sales tax directly to the price of the items at the time you place your order with us.

7.2 Import duties and taxes

Import duties and taxes are specific to each destination country. La Salopette® , we encourage you to be aware of all the costs that the delivery of your package may generate before any order. If, despite everything, you do not pay them, the package will be returned to us at The Salopette® After that, we deduct the return shipping costs from the order amount and refund you the remainder. However, the outgoing shipping costs are not refunded.

8. Cancellations

If you wish to cancel your order, we will grant your request as long as the package has not been shipped. However, any cancellation request made after this period must follow the refund policy, which we invite you to consult at the bottom of the page.

9. Insurance

In the event of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier. However, we only consider the loss based on confirmation from the postal services and not on a simple customer claim. This measure is the result of numerous cases of breach of trust recorded by certain unreliable customers to whom The Salopette® has already dealt with. Furthermore, we will do everything possible to satisfy you as best we can. We will cover the costs associated with the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher with a higher value than that of your initial invoice.

9.1 Process for packages damaged in transit

In the event that your product is damaged during shipping, you may be refunded or receive a replacement product. All our conditions are detailed in the Return and Refund Policy, which we invite you to consult at the bottom of the page.

9.2 Process for packages lost in transit

When we receive confirmation of loss from the postal services, we will make every effort to The Salopette® in order to best satisfy you. We will cover the costs associated with the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher of a higher value than that of your initial invoice.

10. Customer Service

You can obtain all information regarding our customer service by contacting us via the email address contact@la-salopette.fr.