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La Salopette® - Spring Selection 🌼

Easy return

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SPRING 🌼 Male Women By Color By Type By Activity Reviews Pro Space

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Frequently Asked Questions 👇
RETURNS & DELIVERIES 🚚
What are the delivery times?

Delivery typically takes 3 to 6 business days for the UK and most European countries.

For standard shipping, please allow 7 to 10 business days.

📦 You can track your order at any time via the tracking link sent by email or on Track17.
What are the shipping costs?
Shipping costs vary depending on the destination country and the carrier chosen. All rates are displayed at checkout. We regularly offer free shipping promotions — keep an eye on our offers!
What are the different delivery options?

We offer several delivery options:

  • 🏠 Home delivery (3 to 6 business days)
  • 📦 Standard delivery (7 to 10 business days) — FREE
  • ⚡ Express delivery for items from The Creations collection

All options are displayed at checkout.
How do I make a return or exchange?

Returns and exchanges are made via our dedicated portal:

👉 Return & Refund Policy

You have 14 days after receiving your order to request a return or exchange. The item must be in its original condition, unworn and with tags attached.
Are there customs or import fees?

For deliveries to the UK and EU countries, no customs or import fees apply. ✅

For other destinations outside the EU, customs fees may be charged by local authorities upon arrival. These fees are the responsibility of the buyer.
How do I track an order?

You can track your order on Track17 using your tracking number.

You can also contact us via the chat bubble or by email at contact@la-salopette.fr. 💬
I haven't received my parcel, what should I do?

1. Check your order tracking on Track17.

2. If the parcel shows as "in transit", please allow a few more days.

3. If it shows as "delivered" but you haven't received it, check with your neighbours or local post office.

If the issue persists, contact us at contact@la-salopette.fr with your order number. 📧
The item doesn't suit me, what can I do?

If the item doesn't suit you, you have 14 days after receiving it to request a return or exchange.

👉 Visit our Return & Refund Policy to start the process.

The item must be returned in its original condition.
ORDERS & PAYMENTS 📦
Why choose La Salopette®?

At La Salopette®, we carefully select our pieces and pride ourselves on offering high-quality overalls at fair prices. 🧵

Each piece is designed with attention to detail, comfort, and durability. Our customer service is available 7 days a week to assist you. 💙
When is my order shipped?

Any complete order, in stock and paid by card before 2pm, is generally shipped the same day or the next business day. ⚡

You will receive a shipping confirmation email with your tracking number.
How do I place an order?

Our online shop is open 24/7. Simply:

  1. Browse our collections
  2. Select your size
  3. Add to cart 🛒
  4. Proceed to checkout

We accept all major payment methods including credit cards, PayPal, Apple Pay, Google Pay and Klarna.
Where are you located?

All orders are prepared and shipped from our warehouse in the south of France.

We ship worldwide with tracked delivery. 🌍
Can I modify or cancel my order?
Yes, you have 24 hours after placing your order to contact our customer service to modify or cancel it. Beyond this period, the order may already have been shipped and can no longer be modified.
I haven't received my confirmation email

First check your spam or junk folder. 📂

If you still can't find it, contact us at contact@la-salopette.fr with your order details and we'll resend it.
WARRANTIES & AFTER-SALES SERVICE 🌍
Satisfaction or Money Back Guarantee! 🤝

If the item doesn't suit you, you have 14 days after receiving it to request a return or exchange.

👉 Visit our Return & Refund Policy to start the process.

The item must be returned in its original condition.
What are our opening hours?

Our Customer Service is available Monday to Saturday, 9am to 6pm:
I have a problem with my order

Please contact us directly by email at contact@la-salopette.fr or via our chat bubble. 💬

A member of our team will respond within 48 hours (Monday to Saturday, 8:30am - 6:30pm).
How do I get my invoice?

You can download your invoice:

  • 📧 From the link in your order confirmation email
  • 👤 From your customer account on our website

Need help? Contact us at contact@la-salopette.fr.
INFO & SECURITY 🔒
What payment methods do you accept?

We accept:

  • 💳 Credit/debit cards: Visa, Mastercard, American Express
  • PayPal
  • Apple Pay & Google Pay
  • Shop Pay
  • Klarna (buy now, pay later)
My card was declined, what should I do?
First, check that your card hasn't expired and that you have sufficient funds. Try again or use a different payment method. If the problem persists, contact your bank.
How do I know if my payment was accepted?
First check if the email ended up in your spam or junk folder. If you still can't find it, contact us at contact@la-salopette.fr with your order details and we'll resend it.
Is my payment secure?
Yes, absolutely. Our site is hosted by Shopify Inc., a leading e-commerce platform. All transactions are encrypted with SSL technology, ensuring your personal and payment data is fully protected.
What currency are prices displayed in?

All prices are displayed in Euros (€) by default.

For the UK, prices are automatically shown in GBP (£). You can also change the currency using the selector at the bottom of the page. 💱